At API Dispatch, we believe transparency builds trust. Our team welcomes your questions — from setup requirements to daily dispatch operations — and we’re here to make the process simple from start to finish.
If you don’t see your question below, feel free to reach out — we’ll get you an answer fast.
You’ll need an active MC authority, certificate of insurance (COI), W-9, and a signed carrier–dispatcher agreement (sent through DocuSign). Once we verify your authority, we align lanes and start booking loads immediately.
Yes. We only dispatch under active and compliant MC numbers for full legal and insurance protection.
Most carriers are fully onboarded and rolling within 24–48 hours of submitting documents.
Yes. Every carrier is assigned a dedicated dispatcher who manages lanes, broker communication, paperwork, and follow-ups.
Absolutely. Our dispatch team monitors after-hours loads and emergencies — your business doesn’t stop, and neither do we.
Yes. We operate on a no-forced dispatch policy. You approve every load before it’s booked.
Yes. We handle all broker communication and paperwork for detention, TONU, and lumper reimbursements to make sure you get paid for your time.
No long-term lock-ins. You can work with us week-to-week — we earn your trust by performance, not obligation.
You get paid directly by the broker or factoring company. We send your load confirmations, rate cons, and BOLs to your chosen billing partner.
Yes. We have factoring partners ready to onboard you fast if you don’t already have one.
We currently dispatch Hot Shot, Dry Van, Reefer, Flatbed, Step-Deck, and Power-Only equipment.
Yes, if your MC is active and insured, we’ll guide you through setup and match you with lanes that fit your capacity.
We cover 48 states, specializing in high-volume OTR and Western regional lanes.
You can reach us through our contact form or by email at support@apidispatch.com.
We’ll help you earn more — and stress less.